Please note that the below policies apply to in-store purchases and online deliveries in our local area. Different policies may apply to online purchases delivered outside of our local area.
Delivery Service
The minimum local delivery charge is $50.00. When your furniture is available, your sales representative will contact you to schedule delivery. Should any changes to your delivery date be necessary, please contact the location of purchase to reschedule at least 2 business days before your scheduled delivery date. On the day of your delivery, our delivery driver will contact you to give an approximate time of delivery. You can reach the delivery office at (251) 456-1111. If you have any questions regarding your delivery, please call after 9 a.m. on the day of your delivery.
Financing
Financing is available through Towne and Country Furniture's easy credit plan. We have plans to fit any budget including interest free options. If no credit or bad credit is an issue, we offer a no credit check plan. We also have several outside financial institutions. Take advantage of a great Lay-a-way plan!
Special Orders
Special Orders are available, and most cases take about 10 to 14 days.
Warranty and Protection
CUSTOMER SERVICE GUARANTEE SERVICE POLICY
After the delivery of your furniture, minor touch-up or adjustments may be necessary. Therefore during the first three days after delivery, you may report any delivery or set up problem to the store. We will gladly arrange a day for our furniture technician to visit you to make the necessary service. Our service people are professionals trained to make most corrections in your home, but if further service is necessary, our customer service representative will call to arrange for your complete satisfaction. Upholstery fabrics are not covered and factory warranties supersedes this policy. If needed, replacement parts will be ordered by our service department as long as parts are available. There is usually a six to eight week wait for parts.
RETURN POLICY
We know that when furniture is delivered to your home, sometimes it does not blend well with your decor. Therefore, during the first three days after delivery you may call the store manager to arrange for either reselection, or if necessary, returning the merchandise for store credit. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Bedding and as is orders are non-returnable and non-refundable. Special orders are non- returnable and non-refundable.
LAYAWAY POLICY
Seller must receive a 5 week notice before lay-a-way merchandise can be picked up. Lay-a-ways are non-refundable, but paid in monies may be applied to any merchandise in stock within 60 days of cancellation of lay-away. After 60 days all monies will he forfeited. Lay-a-ways will be honored up to 12 months. After the 12th month the lay-a-way will be void. Any monies applied will become a store credit. This credit must be used within 60 days or it will be forfeited. It is possible that merchandise put on lay- a-way could be discontinued by the manufacturer. Should this occur, the seller will locate a similar item for the lay-a-way merchandise or the customer use monies paid in as a store credit. Availability policy applies.
AVAILABILITY POLICY
Availability is estimated according to information on hand at the time the order is written. Actual availability may vary from this estimate. Buyer agrees that changes in availability will not invalidate this order. The seller shall not be responsible for delays or defaults in delivery occasioned by wars, strikes, acts of God or the public enemy, fires, labor, or transportation difficulties, or other causes beyond the control of the seller.
STORE CREDIT POLICY
Customer may return merchandise within first 3 days of purchase for credit that may be applied to any merchandise in stock. Any credit not used within 30 days of return will be forfeited. Merchandise must be returned in same condition as it was received. Special orders and as is sales are not subject to cancellation, refunds, or store credits.
CUSTOMER PICK-UP POLICY
Customer accepts responsibility for all merchandise picked up from our store. We will provide assistance in loading your furniture, but method of loading and securing your merchandise remains your responsibility, we are not liable for any damage resulting from loading or transporting your own merchandise. Pick up hours are Mon - Sat from 9:00 am to 4:30 pm.